I used to remember dialing their number and waiting for the delivery. At the sound of my doorbell, I would rush out like a sprinter to greet the delivery man. I couldn’t wait to pay him and bite into the hot delicious pizza. I also remember opening the brown pizza box and the aroma was so tantalizing and alluring. As if it was alive and could speak to me, “Eat me Eat me!”. Oh and how I remember me and my sis would gather around the table like small children waiting for their Christmas present to be opened. Hahaaha… it’s no joke cos that was truly how we felt about Pizza Hut back then.
It puzzled me though as the value meal seems to be cheaper than just now what he pointed to me which cost RM24.00 for just one regular pizza. When I questioned him on this, he was stunned and didn’t know what to answer me. He took the easy way out and said he “don’t know” (our typical Malaysian answers) and said,” Whatever is printed there is there.” His answer blew me away. How can you not know what you are selling? Luckily his supervisor passed by and I asked him the same question. His supervisor was smart enough to answer me that the RM24.00 pizza is for 2 regular pizzas whereas the RM21.00 only has 1 regular pizza plus all the side orders. “Ohhh “ was my answer to him and I asked him why his staff couldn’t answer me this and he just shrugged and smile. Hmmm… and it makes you wonder how good of product training we give to our Malaysian’s workers. It is such a simple question about their products and they can’t even answer it.
I was then asked to wait for my pizza for 15 minutes (Please note, 15 MIN) and I ended up waiting for my pizza for 45 minutes! I was standing at the counter the whole 45 minutes observing what was going on in the kitchen with my pizza and others as well. First, there was confusion between the cook and the waiter in the order. They seem to mix up some delivery orders and apparently repeated a pizza that has already been delivered. Second, the pizza that came from the oven was bloated like a balloon. It looked really horrendous! The same guy who took my rejected it ordered him to make a new one. Imagine if he had not stopped the order, the cook was about to pack it in the box and deliver to the “unfortunate” ones.
However, one should not start opening a bottle of champagne and start celebrating his intelligence as the next pizza that came out from the oven was bloated too. To my surprise, he just packed it into the box and into the delivery bag! Hmmm…so guys and girls who is ordering Pizza Hut, you now know why your pizza looks horrible. Third scenario that I observed that got my pizza delayed was the movement of the kitchen staff was extremely slow. I felt as if I was trapped in one of the “John Woo’s” movies where the people are walking in slow-motion. The way they search for ingredients, the way they spread the ingredients on the dough and putting it in the oven was so slow that I swear I could do just strangle them upside down! The supervisor was no where to be seen.
Finally, when I got my pizza, this was how it looks like…. Comments anyone? D