From the first day of arrival in which we got the shocked of our life of being sent to a hotel that looks like our 2 star "Bukit Bintang" prostitute hotel to the local tour operator who never did contact/update us on our half day tour & cruise!
We spent hours and days to contact the local tour agent (which was arranged by Sedunia) to let them know our changed of venue from the prostitute hotel to Laura's uncle condominium ....and yet his line could not get through. Needless to say more...this was our letter when we touched down to Malaysia!!
OUR EMAIL TO SEDUNIA TRAVEL:
OUR EMAIL TO SEDUNIA TRAVEL:
Emmy, we are very disappointed with the arrangement in accommodation and city tour.
Please see the below comments and i want an explanation from your management.
• The hotel you booked was located in the red light street and it's very inappropriate for 2 ladies to put up in this Fortune Hotel in
We need passports to move around. What if we were caught up and we have no documents (like passport) to present? We have to insist our passports by slight argument and made us wait at the lobby area for 20-25 minutes. We had some much qualms about taking our passport and we have strange treatment from the people at the lobby.
• There were no drinking water provided in the hotel room, we ended up paying DHR10.00 for a bottle of drinking water.
• We have to check-out at 9pm-9.30pm (
• City tour was not arranged well and there were no one called us about our tour in advance. We have to call you from
They are supposed to take us to spice market but ended up did not go due to the driver was in a rush to fetch some tourist to desert safari. The driver was not designatedfor taking us for city tour. We practically stop in few places and photo stop in the car, except for Jumeirah beach & museum. The driver was really in a rush to pick other tourist to go their meet point for desert safari.
Tasha and me are very unhappy with entire tour including the accommodation and other arrangements. We are expecting an explanation and compensation for our traveling expenses.
We hope understand that we have to face so many difficulties during our trip in
Laura & Tasha
A REPLY EMAIL FROM SEDUNIA TRAVEL:
For your information reconfirmation of the city tour & other transfers were not necessary as we have already made all the necessary arrangements with our tour operators for pick up in the arranged hotel. But as in your case you changed your hotel and only on the 26th Feb we know about it and we had a challenging task to inform our operator on time to change the pickup point.
Nevertheless as soon as they were open the next day we immediately informed our operator the change of hotel and the new pick up point at Escape Tower.As you are aware there is a time difference of 4 hours between Kuala Lumpur & Dubai.
The emergency contact number was not reachable as the designated driver had meet an accident & had been hospitalized therefore our operator had to arrange another driver with another number which we apologise was not communicated you as the change was done at the very last minute.
We did not make any changes at all.
I am grateful for your business and hope you will accept my apology for this incident.
(PLease note the letter written in which he did not apologize and still insisted his staff was careful and well-trained....I could laugh!!)