Showing posts with label fortune hotel. Show all posts
Showing posts with label fortune hotel. Show all posts

Friday, 28 March 2008

Letter of Complaint to Tour Agent...

I have decided to post up our email to the irresponsible tour agent called Sedunia Travel in which cost us alot of inconvenience during our trip to Dubai. If you guys have read my Dubai experience on earlier post, you will know what I mean.

From the first day of arrival in which we got the shocked of our life of being sent to a hotel that looks like our 2 star "Bukit Bintang" prostitute hotel to the local tour operator who never did contact/update us on our half day tour & cruise!

We spent hours and days to contact the local tour agent (which was arranged by Sedunia) to let them know our changed of venue from the prostitute hotel to Laura's uncle condominium ....and yet his line could not get through. Needless to say more...this was our letter when we touched down to Malaysia!!

OUR EMAIL TO SEDUNIA TRAVEL:

Emmy, we are very disappointed with the arrangement in accommodation and city tour.

Please see the below comments and i want an explanation from your management.

• The hotel you booked was located in the red light street and it's very inappropriate for 2 ladies to put up in this Fortune Hotel in Al Rigga Road.

• The hotel service was very rude and unpleasant, they want to keep our passports til the following dayand we see no good reasons for the keepsake. I've traveled other countries before and i've never encountered hotel staff to keep passport.

We need passports to move around. What if we were caught up and we have no documents (like passport) to present? We have to insist our passports by slight argument and made us wait at the lobby area for 20-25 minutes. We had some much qualms about taking our passport and we have strange treatment from the people at the lobby.

• There were no drinking water provided in the hotel room, we ended up paying DHR10.00 for a bottle of drinking water.

• We have to check-out at 9pm-9.30pm ( Dubai time) & it's 1am Malaysian time to look for somewhere else to stay.

• City tour was not arranged well and there were no one called us about our tour in advance. We have to call you from Dubai to make sure. No effort from your agent and your goodself. Your representative agent only called on the 26/02/08 and gave us only 1 hour to prepare ourselves.

They are supposed to take us to spice market but ended up did not go due to the driver was in a rush to fetch some tourist to desert safari. The driver was not designatedfor taking us for city tour. We practically stop in few places and photo stop in the car, except for Jumeirah beach & museum. The driver was really in a rush to pick other tourist to go their meet point for desert safari.

Tasha and me are very unhappy with entire tour including the accommodation and other arrangements. We are expecting an explanation and compensation for our traveling expenses.

We hope understand that we have to face so many difficulties during our trip in Dubai.


cheers

Laura & Tasha


A REPLY EMAIL FROM SEDUNIA TRAVEL:
Dear Laura/Tasha,
The hotel is a 3 star tourist class hotel and is not located in a Red light district area. It is the general practice of some hotels to request for the safe keeping of passports whilst others just require an imprint of the credit card. We had lodged a complaint to the hotel via our operator regarding the purported rudeness of the staff.

For your information reconfirmation of the city tour & other transfers were not necessary as we have already made all the necessary arrangements with our tour operators for pick up in the arranged hotel. But as in your case you changed your hotel and only on the 26th Feb we know about it and we had a challenging task to inform our operator on time to change the pickup point.

Nevertheless as soon as they were open the next day we immediately informed our operator the change of hotel and the new pick up point at Escape Tower.As you are aware there is a time difference of 4 hours between Kuala Lumpur & Dubai.

The emergency contact number was not reachable as the designated driver had meet an accident & had been hospitalized therefore our operator had to arrange another driver with another number which we apologise was not communicated you as the change was done at the very last minute.

With regards of the flight date change Emmy had checked and confirmed there were be no penalty if you extended the date of your return flight to the 29th Feb. In addition she advised it was better for you to call Gulf Air office in Dubai to make the changes as at that time you were not able to make a decision on the extended date.

We did not make any changes at all.

I am grateful for your business and hope you will accept my apology for this incident.
It is unfortunate, but occasionally delay of responding and communication happen despite how careful or well trained the personnel are.

(PLease note the letter written in which he did not apologize and still insisted his staff was careful and well-trained....I could laugh!!)

We will take the necessary steps to ensure that such incident do not happen.
Thanks for bringing the situation to my attention and for being so patient.

Best regards.

...

Wednesday, 12 March 2008

My Dubai Trip-Day 1

Finally, I managed to select a few pictures taken in Dubai to be featured here (trust me it was NOT easy!!). Yup, I was lucky enough to make a trip to Dubai on the 23rd February, Saturday....Well it was a business and also partly leisure as well. There were organizing a food Exhibition, called "Gulf Food" where all the food manufacturers and hoteliers will be exhibiting there.
Burj al arabWe wanted to check out how we will fare if we were to participate at their event on 2010 as packaging designer. We wanted to explore a wider market with our service. Plus, I always wanted to see this 7 star hotel, "Burj Al Arab" after watching on some documentary channel, the way they construct the hotel from scratch. Oh and not forgetting the man-made island that shaped like a palm tree located at Jumeirah. It was truly magnificent! Well, I'll just summarize what I did and you guys will get a clearer picture. Read on....


11.30am: Boarded the plane at KLIA. It was the first time I took the Gulf Air. Hey, it was the cheapest package. I really wanted to try the Emirates but the price was a "killer". I got the package with returns+hotel+half day trip+night cruise at RM3600 in comparison with Emirates that charges RM 4800. So, you do the math! I was nervous of course, thinking it'll be full of middle east people with cloak over their head and we'll be the only Chinese. Luckily, there were some "Kwai Lo"(means Englishmen in Chinese in a polite way. Impolite or rather direct translation would be "ghost man"). The good news was their service was good cos they kept serving us snacks before and after our main meal. We were even given a decent menu, laminated card to choose what type of food we want. You can choose either their local style of "Briyani" with chicken or Pasta with chicken. I chose the latter one.

Airport1


airport2

7 hours later: We reached Bahrain as our pit stop. On the screen where they show you where you are now, and we just passed by Dubai to stop at Bahrain! So, now we had to wait for another 2 hours at the Bahrain airport just to transit back to Dubai. What choice do we have cos Gulf Air is own by Bahrain and no matter what, you have to transit there.

2 hours later: We finally touched down at Dubai but there were 4 hours time difference between Malaysia and Dubai. It was only 5pm in Dubai but 9Pm in Malaysia! My stomach was growling like nobody business and I can't wait to get to our hotel in which the tour agent told us was a 4 star. Along the way I was imagining a hot long shower then jumping into a nice comfy bed. To our shocked, we were driven to some street that looks like our "Chow Kit" or "Bukit Bintang" back area where they are filled with 2 stars hotels for prostitution activities! When we got out, I asked Laura, "Are you sure this is our hotel". I was standing at the front door in disbelief....

At the hotel: When we stepped in, the concierge was rude and threw us some weird look. I looked around and saw 2 Asian girls sitting at the sofa and 1 "Kwai Lo" sitting by himself. To my left was a tiny shabby-looking cafeteria. To my right was some run-down pub with some kind of cheap music/band playing at the background. After handing over our passports, he gave us the key and asked the bell boy to carry our luggages up. I was standing there tapping my shoes waiting to collect back our passports and guess what happen next? He told us to go up to our room and he'll send it back tomorrow morning. I said, "What??, No, we want our passport back!" Luckily, Laura's uncle is currently working in Dubai at some construction company called "Zealan" . We called to check. And he told us that there is no such practice in Dubai. So, we sat stand at the counter, refused to budge and he had no choice but to give in. When i asked for our complimentary breakfast voucher, he told us he will send it to our room tomorrow. Pointing towards the "cheapo" cafeteria, i asked, "Is that where we are going to have our breakfast??" He just answer like he doesn't bother, " Yeah".

In the room: Upon unlocking the room, it was a tiny room with 2 single beds, a T.V that doesn't work and shower head that fell apart. The best part was that there were NO WATER at all. I thought every hotel should have at least 2 complimentary bottle of water! Ok, so i thought to myself that maybe water is expensive in Dubai cos we are in a dessert after all. Well, at least give us a pot or something to boil our water right? Well, there was none to be found. And the refrigerator is the best joke of the day cos there was NO snacks in it!! So i just looked at Laura and said, "Confirm.This is a hotel is for prostitute and 1 night stand people, so who needs water right?". Laura looked at me in distressed and felt like breaking down any moment. And,right at that moment, the phone rang and it was her uncle. He was so worried about us and offered to pick us up and stay in his company's condominium.

11pm(Dubai time) @ Laura's uncle Condominium: It was definitely a luxury for us. What a big difference! I felt like heaven here compare to the stupid hotel (Btw, the hotel name is "Fortune Hotel" located at Rigga Road) that looks like hell. The whole place was so spacious with huge kitchen and dining area. There were 3 rooms with 1 maid's room.


condo1


condo3


condo2